Frequently Asked Questions

We accept exchanges up to 10 days after purchasing the item. Please email us at support@athverv.com,​ and we will contact you.

Wherever possible we will facilitate the pick-up of the item. In case, we cannot arrange the pick-up, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.

If you have any questions about your order, please email us at support@athverv.com. We are open Mon-Sat from 10am to 6:30 pm IST.

We accept all major credit & debit cards.

This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 24 hours and that charge will disappear and the money will go back on your card.